FAQ's
Shipping & Delivery
How long will it take to ship my order? - As soon as you place your order, we get to work! Each item is carefully made-to-order in our atelier, specially for you. This proces takes about two weeks. I promise you, it's worth to wait! Once your piece is ready, it will be shipped and you'll receive a confirmation e-mail.
How much does shipping cost? - Shipping costs depend on the shipping method and destination. During the checkout process, you will be able to see the exact shipping cost for your order.
Do you ship internationally? - Yes! Once your payment is confirmed and your order is on its way, you’ll receive a track & trace code so you can follow your package every step of the journey.
Can I track my order? - Yes, you can! You'll receive a track and trace code.
What if my package gets lost? - We totally understand how frustrating that can be. If your package goes missing, we’ll do everything we can to track it down. If it turns out to be untraceable, we’ll work with you to find a fair solution.We’ve got your back.
Refund & Exchange
Can I return or exchange my order? - Yes, you can return or exchange your order withinwithin 14 days of receiving your order.
How does the return process work? - You can create a return shipping label directly through our website.Easy and quick!
Who covers the return shipping costs? - Return shipping costs are paid by the customer. If you’d like to exchange an item, we’ll cover the return shipping costs for you.
Product information
What sizes are available? - We offer sizes XS to XL. If you have a special request regarding length or fit, feel free to reach out — we’re happy to see what we can do for you!
How does the sizing work? - Our garments are designed to fit as many body types as possible, thanks to a custom-developed fit with elastic and adjustable elements.Comfortable, flattering, and flexible.
What materials do you use? - Our clothing is made from high-quality fabrics that carry the certified OEKO-TEX® label. This means the materials are produced in an environment that’s safe for both people and the planet. OEKO-TEX has been the international standard since 1992 for textiles free from harmful substances — safe for you, and kind to the world.
How should I care for my clothing? - To keep your item looking its best, we recommend washing it gently: either by hand or using a delicate wash cycle in a mesh laundry bag. Treat it with love, and you’ll enjoy it for a long time. Also, wash only when truly needed — letting your clothing air out can go a long way!
Who designs and makes the clothing? - Each design starts with a prototype made by me in my atelier. During the production phase, I get some help — otherwise, I wouldn’t be able to keep up! But every piece still carries the heart and soul of its original design.
About the brand
Who is behind the designs? - As a designer, my goal is to help women feel as comfortable as possible throughout the day in the clothes they wear. That comfort comes from a thoughtful fit, combined with elegant, timeless looks. I create pieces that are subtle statements — refined, feminine, and made to last. - Chérel
Do you offer custom design? - At the moment, I don’t offer custom designs — but who knows what the future holds!